- We are Nuovo Bright Limited, a company registered in Hong Kong SAR, People’s Republic of China and we own and operate the site, www.nuovo-bright.com
- By using our site you agree to be bound by the following terms and conditions.
2. Disclaimer regarding medical advice:
- The information on our website is for informational purposes only and is not intended as a substitute for advice or recommendations given to you by your physician or other healthcare professional. You should not use this information on this website for diagnosing or treating a health problem or disease or as a substitute for any medication or treatment. You should carefully read all product packaging and instructions before taking the product.
3. Copyrights and trademarks:
- All intellectual property rights in the Content, User Content, design, text, graphics and other material on our site and the selection or arrangement thereof are owned, controlled or licensed by or to us. Any authorised used without our prior written permission is strictly prohibited.
- All trade marks, product names and company names or logos used in our site are our property or that of their respective owners. No permission is given by us in respect of the use of any such trade marks, product names, company names, logos or titles and such use may constitute an infringement of the holder’s rights.
- Shipment will be made by Courier Service (e.g. Morning Express) or other methods that we believe most cost effective.
- You can enjoy free shipment for net purchase values of HKD 500 or more. Shipment charge will be HKD 50 for orders with a net purchase value below HKD 500. The net purchase value means the value of the order after deducting all discounts.
- We only ship orders to addresses in Hong Kong.
- For delivery to outlying Islands, Macao, or outside Hong Kong SAR, please email us first before placing your order. After we receive and process your email we will confirm whether or not we will able to make the delivery.
- We DO NOT accept a PO Box number for the Shipment Address.
- Please make sure that a deliverable address and contact telephone number are provided. If an order is returned to us due to an incorrect address, refused by the recipient, failed delivery attempt, provision of a PO Box number or other reasons, such orders will be regarded as “undeliverable orders” and we will inform you by email. In such cases we will either: (i) Issue a refund to you after deducting the shipping charge(s) and a reasonable handling charge (which will not exceed 20% of the total value of the “undeliverable order”) or (ii) rearrange delivery.
- We will normally ship the products as soon as possible e.g. the next working day upon receipt of a Confirmed Order, but please note that we are unable to guarantee a delivery time
5. Refund & Exchange Policy:
- We take pride in offering our customers the best quality products. To keep you satisfied, we are able to accept exchanges and/or refunds provided the following conditions are met
- The request has to be made within 7 days after delivery of goods, please email us (firstname.lastname@example.org) or phone us (00852 2388 0905).
- The goods returned are untampered, un-open, not damaged (in good condition), otherwise, please email or call us and get our acceptance before you return.
- After checking the condition of the returned goods, refund will be made.
- Please note that shipping charges (HKD 50) are non-refundable.
- Our Pledge – NUOVO BRIGHT LTD. (“We”) recognizes the importance of protecting Personal Information in this advanced information and communication-based society, so we make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong.
- Collection of Personally Identifiable Information (Cookies) – When you visit our website, we will record your visit only and will not collect any personally identifiable information (i.e. information that is about you and identifies you) from you unless otherwise stated. Cookies used (if any) in any part of our web site will not be deployed for collecting personally identifiable information. For your information, Cookies are small computer files that can be stored in web surfers’ computers for the purposes of obtaining configuration information and analyzing web surfers’ viewing habits. They can save you from registering again when re-visiting a web site and are commonly used to track your preferences in relation to the subject matter of the web site. You may refuse to accept Cookies (by modifying the relevant Internet options or browsing preferences of your computer system), but to do so you may not be able to utilize or activate certain available functions on our website.
- Types of Personally Identifiable Information Collected – At times, you may be required to give your personally identifiable information including, but not limited to, your name, telephone number, home address, email address, credit card information, bank account number, etc.
- Your name, telephone number and home address are used to ensure proper shipment of your orders.
- Your phone number is used to verify payment method, and for us to contact you in case of a problem
- Your email address is used to confirm your order status and provide shipment information.
- Refusal to provide such information may deny you of access to certain parts of our website, or may render us unable to handle any application or request you are making, or may otherwise defeat the objectives of your visit. If you are under the age of 18, consent from your parent or guardian is required before you give us any personally identifiable information.
7. Use of Personally Identifiable Information Collected:
- As a customer of NUOVO BRIGHT LTD., it may be necessary for you to provide us with your personal information (“Personal Data”) in order to: carry out marketing activities, web-based services and sales activities, customize the information to be offered to you through the website, and provide you with information that has been optimized based on your registration information. In addition, we will utilize your personal information to verify your identity when we receive your inquiry about our products or services or your application in any online form.